Communication and Handling Information, 3 Hours

Legislation regarding confidentiality / Secure systems for recording, storing and sharing information / Keeping records that are up to date, complete, accurate and legible / How, and to whom, to report if aware that agreed ways of working have not been followed in relation to handling information and confidentiality / Seeking advice and support regarding information handling and confidentiality / Recognising when information must be shared with appropriate individuals / Effective communication and meeting the communication and language needs, wishes and preferences of individuals / Communication methods and styles including verbal and non-verbal communication, communication aids and equipment / Checking understanding and responding to individuals when communicating / Potential barriers to communication and how to reduce them.

Daryl Ettritch