Understanding and Managing Behaviours that Challenge (UMBC), 8 Hours

Legal framework / Relevance of risk assessment / Understanding the definition of ‘Reasonable Force’ / What violence and aggression is / The continuum of aggression / Trigger factors / Recognising the escalation of behaviours that challenge / Effective communication skills covering both verbal and non-verbal / How to resolve conflict and de-escalate situations / Incident reporting and the use of Antecedent, Behaviour, Consequence and Debrief (ABCD) Charts in identifying triggers and managing incidents of challenging behaviour

Practical: A range of breakaway skills and techniques appropriate for your individual service.

Daryl Ettritch